Quality Enhancing the Continued Use of E-Government Web Sites: Evidence from E-Citizens of Thailand

Electronic government, so called e-government, has been broadly defined as the use of information and communication technology (ICT) to transform government by making it more accessible, effective, and accountable (infoDev & CDT, 2002). The Internet is indeed the most powerful and popular means of delivering e-government. Hence, Web sites have been employed as a platform for delivering a wide range of government services electronically. By using e-government Web sites, citizens can conveniently access government information and services and gain greater opportunities to participate in the democratic process (Fang, 2002). Citizens can access government information and ABSTRACT